Riptide has partnered with 3CX to provide cloud & on-prem software-based VOIP/ solutions for enterprises. The 3CX solution is a software-based, open standards IP PBX that offers complete Unified Communications out of the box.

Running on the customer premises or alternatively in the cloud with no hardware requirements for your premises, we install, configure, monitor and backup your PABX according to your needs leaving your to focus on what matters.

From communicating with your employees, suppliers & customers to running a fully fledged contact centre, Riptide VOIP solutions are helping institutions of all sizes meet their communication needs.

 

Key features include:

  • Standard Features – Unlimited extensions, call logging & recording, auto attendant, voicemail, call reporting, Messaging/Chat and much more.
  • Unparalleled Mobility – Carry your extension with you, with native IOS, Android, PC and MAC apps or from the integrated web client
  • Web Conferencing – Reduce travel costs by holding meetings and trainings online face to face in the integrated web client.

  • Easy Management – A web based management console to view real time system status and to configure all aspects of the PBX
  • Application Integration – Out of the box integration with Salesforce, Zendesk, Freshdesk, Office 365, Microsoft Dynamics and many more. Custom integration services available as well.
  • Telco Integration – Installation and integration support with any SIP trunk provider of your choice including Safaricom, Airtel and Telkom Kenya SIP trunks.
  • Affordable – You only pay a simple annual fee that is 10 times cheaper than other comparable solutions in the market.
  • Cloud Hosted – No physical hardware required. Works with your existing Internet connection and all you need is the client app. Already have IP phone? No problem, we’ll integrate them for you.
  • Fully unified call centre solution – With real time statistics, advanced reporting, CRM integration, APIs, Interactive Voice Response (IVR) and more, your call centre employees can work more efficiently while you track their progress to provide more valuable interactions to your customers.
    • Never miss a call with advanced call centre reporting
    • Advanced queueing strategies and realtime statistics
    • Train new employees with barge in / listen in / whisper features
    • Server side CRM integration to link incoming calls with customer records