Riptide has a support desk that provides annual or per incident support services for various customer IT environments e.g.

  • ERPs and other business apps
  • Virtual & cloud environments,
  • Server-storage environments,
  • Network and security support,
  • End-user support,
  • Websites & web apps ongoing development support etc.

 

Our managed IT helpdesk services activities include scheduled health checks, Incident logging & support, 1st & 2nd level escalations, ticket support and resolution among other services.